Duties
(Specific outputs/roles expected of the Role)
Service Delivery
Log all calls in respect of queries, indicating the customer and query details as required.Act upon telephone calls according to urgency and importance, escalating to manager/team as appropriateResponsible for responding to all routine mails, internal/external requests for administrative information.Dispatch mail and other documentation from the Unit to recipients within and outside the bank, ensuring timely delivery and confidentialityTimely handling of all customer data amendment and cancelationDistribution of sales aids (Welcome and fulfilment packs, renewal notices, etc) Governance
Understand the appropriate Group and BA Policies & Standards applicable to the role.Identify each customer in accordance with procedures as set out prior to releasing any information or performing a...