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Customer Experience Executive

Company

Gorillas

Location

İstanbul, İstanbul

Posted

June 01, 2026

Position Overview

Were Getir, the pioneers of super fast delivery. Our founding idea: Groceries in minutes, delivered to your door through our app. Now offering more delivery models across different locations, our goals are made possible by our one-of-a-kind business model with our unique technology at its core. 

We know that our global ambitions can only be accomplished with exceptional people, and that is where you come in. Our rapidly growing environment is the perfect opportunity to take initiative and create your legacy.

What Youll Be Doing?
  • Design end to end customer journeys together with relevant teams according to customer insights.
  • Leads & guides by journey mappings and work closely with Business, Product, Operations and Customer Services teams to create a better customer experience.
  • Defines and manages satisfaction metrics (CSAT, NPS).
  • Check all related metrics to improve the customer experience, like the estimated time of arrival.
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