Join our Customer Experience Capability

Sheffield City Council is building its Customer Experience Capability - a team focused on improving how residents experience council services and how colleagues are supported to deliver them.

The team brings together customer journeys, insight, workforce development, equalities, engagement, and communications. Its purpose is to help the Council work in a more joined-up, customer-focused way, using feedback, data, digital tools, and practical improvement methods to make services easier to access and better to use. 

These roles are an opportunity to help shape a growing capability, work across services, and make a practical difference to how Sheffield residents experience the Council.

Can you turn customer insight into better decisions and better services?

We are looking for a Customer Experience Lead, Customer Intelligence to lead the development of the Customer Intelligence function withi...