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Customer Experience Lead, EMEAI

Company

CAE

Location

Montreal, Quebec

Posted

July 09, 2026

Position Overview

Description

  • Develop and secure, key long-term relationships with decision makers in your customer portfolio
  • Develop and drive action plans to amaze those decision makers customer experience
  • Proactively escalate to get issue resolution on behalf your customers
  • Responsible and accountable for internal communication of customer priorities and the needs for all post-RFT items
  • Proactive and responsible to define portfolio’s priorities and delivery of an issue resolution plan that meets the Service Level Agreement
  • Lead governance presentations to accurately identify situations and related action plan
  • Communicate with stakeholders during the management of a critical failure of a simulator (AOG)
  • Adapt well to an unpredictable/high pressure environment and be able to remain focused on priorities
  • Identify business opportunities for CAE and be a promoter for CAE
  • Actively participate in various continu...

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