Be a Customer Experience Leader at Indigo, prioritizing customer service and omni-channel sales strategies. Focus on coaching teams and improving store operations.
As the Customer Experience Leader, your mission will be to ensure an exceptional shopping experience for Indigo customers while coaching the Customer Experience Representatives. You will take charge of executing store strategies that meet sales and profitability targets, along with promoting a positive work environment. Your role will include participating in team development and health safety initiatives.
Key Responsibilities:
• Coach CERs on customer service and sales
• Align actions with sales strategies and goals
• Prioritize customer needs in operations
• Identify opportunities for process improvements
• Support events enhancing customer experience
Requirements:
• 1–2 years in a customer-focused role
• Experience in team leadership
• Familiarity with health and safety regulations
• St...