Lead customer service excellence at Permacon as a Customer Experience Manager based in Milton, Ontario. Focus on team management and customer satisfaction throughout the Southwestern region.
This full-time role reports to the Vice-President of Sales, overseeing a team that directly influences customer experiences. Supervision involves training and developing team members with a focus on logistics, order management, and efficient contract handling. Collaborate with sales and production teams for comprehensive service delivery.
Key Responsibilities:
• Lead and develop the Customer Experience team
• Ensure high levels of customer satisfaction
• Oversee order logistics and management
• Manage price information and databases
• Cultivate relationships with sales and planning teams
Requirements:
• College diploma in business administration or equivalent
• 5 years of customer service experience required
• 3 years in a supervisory capacity
• Strong knowledge ...