We are seeking a dedicated Customer Experience Manager to oversee our Arlington, VA location. This role requires an energetic leader with strong customer service skills, a passion for immersive entertainment, and a strong focus on driving business growth within the local community. The ideal candidate must be available to work evenings and weekends, as our primary business hours are Wednesday–Sunday.

We offer a dynamic, hands-on environment that fosters teamwork, creativity, and growth opportunities.

Responsibilities:

+ Oversee daily operations to ensure a smooth, safe, and high-quality guest experience

+ Drive bookings and revenue through local outreach, partnerships, marketing efforts, and community engagement

+ Manage staff schedules and support team members during live guest experiences, including stepping in when needed

+ Handle customer inquiries, group events, and corporate bookings while delivering excellent guest service