At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

The Customer Success function provides support to all customer facing teams by providing the framework, assessment method and insight to ensure that we deliver high quality customer interactions ensuring we continually strive for improvement.

We are currently seeking a CX Manager to join the team, reporting to the Head of Customer Success in this exciting opportunity as we continue to re‑shape our organisation.

Purpose

• Lead the organisation’s customer insight and experience strategy to improve customer outcomes, satisfaction, and loyalty
• Act as the voice of the customer, embedding customer‑centric thinking across journeys, processes and decision‑making
• Drive continuous improvement through data‑led insight, ensuring alignment with Consumer Duty and regulatory ex...