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Customer Experience Manager

Company

Inside Lvmh

Location

dubai, dubai

Posted

June 07, 2026

Position Overview

Client Experience
  • Embody Sephora Attitude and set an example in front of the team.
  • Provide support to the team in difficult situations ensuring client’s satisfaction.
  • Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
  • Take over floor leadership segments and ensure the floor is always managed and covered.
  • Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
  • Provide support for the floor manager as an active co-lead.
  • Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
  • Inspire the team to use digital tools to deliver a customized service.
  • Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.
  • Embolden team to...

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