Step into a pivotal role at Enercare Inc. as a Customer Experience Manager for the Executive Support Team, focusing on high-impact customer escalations. This full-time position in Markham operates four days in the office to ensure the utmost customer satisfaction.
As the Customer Experience Manager, you’ll manage complex escalations that pose brand risks, requiring strategic thinking and strong communication skills. You'll engage with customers, executives, and cross-functional teams to craft resolutions while safeguarding Enercare’s reputation. Leading the Executive Support Team, your work ensures exceptional customer experiences and reinforces the brand's integrity.
Key Responsibilities:
• Act as liaison among customers and senior executives
• Identify reputational risks and implement mitigation strategies
• Lead resolution of high-profile escalated cases
• Analyze escalation trends for process improvements
• Provide detailed reporting on escalation outcomes
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