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Customer Experience Manager

Company

Valiram

Location

Jakarta, Indonesia

Posted

June 02, 2026

Position Overview

Job Description

  • Lead and optimize the overall customer experience on the sales floor
  • Foster a customer-centric culture and drive sales performance as part of the Sales Leadership Team
  • Spend 80% of working time on the sales floor, leading by example through strong Customer Sales Lead (CSL) behaviors
  • Drive key brand categories and ensure excellent execution of selling strategies
  • Maintain brand standards, visual merchandising, and daily operational excellence including payroll management
  • Monitor and drive store KPIs including conversion, customer satisfaction, retention, and credit acquisition
  • Lead the full talent management lifecycle including recruitment, onboarding, coaching, development, and succession planning
  • Build a high-performing and highly engaged store team


Requirements

  • Approx. 5 years experience as retail leaders (first/second PIC in stores)...

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