Customer Experience (CX) Manager LATAM

Mexico City, Mexico

LATAM (Mexico, Brazil, Chile priority)

About the Role

We are looking for a Customer Experience (CX) Manager for LATAM to lead and elevate the end-to-end customer journey across the region. This role is responsible for embedding a customer-centric culture, driving continuous improvement, and ensuring that customer insights translate into impactful actions.

You will act as a key integrator across Commercial, Operations, Supply Chain, and Customer Service teams , ensuring a consistent and high-quality experience for customers across multiple markets.

What You’ll Do

CX Strategy & Execution

• Lead and implement the regional Customer Experience strategy aligned with global frameworks
• Define governance models, performance tracking, and improvement roadmaps
• Ensure consistent ...