If you can work in Chiswick 5 days a week.If you have Customer Experience management experience.About Our Client
This opportunity is with a growing challenger brand company in the retail industry. As a medium-sized organisation, they are committed to delivering exceptional customer experiences through efficient processes and innovative solutions.
Job Description
Manage and enhance customer relationships to ensure satisfaction and loyalty.Oversee customer service operations to meet and exceed quality standards.Develop and implement strategies to improve customer engagement and retention.Act as the main point of contact for customer queries and resolve issues promptly.Collaborate with internal departments to ensure seamless customer experiences.Analyse customer feedback to identify trends and recommend improvements.Prepare regular reports on customer service performan...