Location:

Bangalore
Position Type:

Full-Time, Permanent
Grade Level:

GM
Compensation:

Up to ₹50 LPA plus perks
Experience Focus:

Min 7 yrs

About the Role

We are seeking a

Customer Experience Manager

with a strong background in

UX and Service Strategy

to join our Solution R&D Center. This is a high-impact corporate role for a global mobility leader, designed for a strategist who can anchor complex business goals onto human-centered design methodologies.

What this role is (and isn't):
It is NOT

a traditional customer care, operations, or support management role.
It is NOT

a tactical UI/UX screen layout or visual asset creation role.
It IS

an end-to-end service design and strategy position. You will connect macro societal trends, digital ecosystems, and user insights to design the overarching frameworks for how customers interact with ...