Job Description: Manager: Customer Experience

Job Title: Customer Experience Supervisor

Role Summar

yWe are looking for a hands-on Customer Experience Supervisor to manage our daily call and ticket operations. The role focuses on ensuring fast resolution, quality control, and disciplined execution by the CX team

.This is an execution-focused role responsible for managing a team of Customer Service Associates and ensuring smooth day-to-day operations

.
A. Key Responsibiliti

es1. Daily Operations Manageme

• ntMonitor inbound/outbound calls and ticket volu
• meEnsure tickets are responded to and resolved within defined timelin
• esEscalate critical issues to management prompt
• lyEnsure no backlog builds

up2. Call Quality & Audi

• tsConduct reg...