WE’RE HIRING: CUSTOMER EXPERIENCE MANAGER

Location: Nakuru

Valley Hospital is a leading Level 4 hospital in Nakuru City offering both inpatient and outpatient services and is seeking to recruit a dynamic and service-oriented Customer Experience Manager.

This role is responsible for overseeing and enhancing the overall patient experience throughout the patient journey by leading customer service teams, strengthening service delivery standards, resolving patient concerns, and implementing strategies that improve patient satisfaction and engagement. The Customer Experience Manager will also ensure effective communication and coordination between patients, hospital staff, insurance partners, and other stakeholders.
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Key Competencies



Excellent verbal and written communication skills.


Strong leadership, coaching, and team management abilities.


High emotional intelligence, empathy, and professionalism.


St...