Customer Experience Manager
Location: Hybrid, Didsbury, Manchester
Salary: £47,016
Full time / 35 hours per week
Fixed term contract 18 months

About Us
Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive.

Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty.

The Role
We are looking for an experienced and motivated Customer Experience Manager to lead Southway's complaints and customer feedback service and play a key role in improving outcomes for our customers. This is an influential role where you will ensure that insight from complaints and feedback is not only heard but translated into meaningful service improvements a...