Elevate customer journeys as the Customer Experience Manager at Permacon in Milton, Ontario. Lead a dynamic team to enhance service quality and client relationships across Southwestern Ontario.
At Permacon, this managerial role involves overseeing the Customer Experience team focused on order taking, logistics, and contract management. You will supervise approximately 10 team members, including 3 Coordinators, ensuring top-notch customer satisfaction and adherence to company policies. Collaboration with sales, production, and planning teams is essential to drive service excellence in all areas of operation.
Key Responsibilities:
• Lead and develop the Customer Experience team members
• Ensure superior service in logistics and order management
• Foster constructive relationships across operational teams
• Implement and execute sales policies effectively
• Analyze customer feedback to drive improvement
Requirements:
• College diploma in business administration ...