Job Description: Customer Experience Manager

Industry: E‑Commerce / Online Shopping Platform

Location: Quezon City, Philippines

Employment Type: Full-Time, On-site

About the Company

A rapidly growing e‑commerce platform committed to delivering a seamless and customer-centric shopping experience. As we continue to scale, we are looking for a dynamic Customer Experience Manager to lead initiatives that enhance customer satisfaction, retention, and overall service quality.

Role Overview

The Customer Experience Manager will be responsible for designing, implementing, and optimizing strategies to improve the end-to-end customer journey. The ideal candidate has strong experience in e‑commerce or online platforms and is passionate about delivering exceptional customer experiences at scale.

Key Responsibilities