Drive innovation in user experience with Cupidist as a Customer Experience Manager. Engage with global users and enhance processes to elevate satisfaction in LoveTech.

As part of Cupidist, your role as CX Manager requires a minimum of two years of experience in customer service. You will respond to user queries, analyze VOC data, and build efficient customer experience frameworks. Working alongside various teams, you will significantly impact user interactions across a suite of dating applications.

Key Responsibilities:
• Respond to global user inquiries and resolve issues
• Analyze VOC data and deliver actionable insights
• Develop and enhance CX processes, including macros
• Monitor and support user experience improvements
• Collaborate with product and operations teams to optimize experiences

Requirements:
• At least 2 years of relevant experience in CX
• Quick comprehension of user inquiries
• Ab...