Customer Experience Manager

You’ll report to the Theatre Manager and be responsible for our Deputy Customer Experience Manager and all Customer Experience team members. You’ll work closely with your Head of Department peers in the venue across all operational, risk management, budgetary and cultural matters, and communicate regularly with central teams, particularly Hospitality / Food & Beverage and Procurement.

Working at Richmond Theatre, a 126‑year‑old venue that hosts plays, musical, dance, opera, talks and the annual pantomime, you will lead all food and beverage operations, set the service strategy and establish a vibrant, positive culture within your dynamic team. You will act as duty manager for a number of performances during the week and lead responsibility for the day‑to‑day operations of the department, meeting and exceeding targets to deliver a profitable F&B operation.

This role is challenging and requires an individual with tenacity and ex...