Elevate customer relations as a Customer Experience Manager Trainee at TD in Calgary, Alberta. Connect with customers and mentor a team to create impactful experiences.
This role supports managerial training within TD Canada Trust’s Personal & Commercial Banking division. You will focus on mentoring, onboarding team members, and ensuring exceptional customer interactions. Responsibilities include meeting compliance requirements, enhancing workflows, and leading a high-performing team.
Key Responsibilities:
• Mentor staff to ensure exceptional customer interactions
• Collaborate with partners to optimize customer service
• Coach team on effective communication and advice strategies
• Manage daily branch operations and administrative duties
• Maintain customer-facing areas according to guidelines
Requirements:
• Undergraduate degree or over 3 years relevant experience
• Strong knowledge of banking solutions and business functions
• Excellent communication...