Customer Experience Manager, Corporate and Institutional Banking, CIB (UAE National Only) (49783)

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The Customer Experience Manager ensures customer complaints are handled efficiently and professionally, driving timely resolutions and supporting positive overall customer experience. The role also takes a proactive approach to spotting recurring issues and recommending process improvements.

Duties & Responsibilities

• Turn customer complaints into positive outcomes by delivering consistently high service and strengthening customer loyalty.
• Provide a competent, consistent standard of customer service across a wide range of communication channels and customer needs.
• Resolve complaints within agreed and regulated Service Level Agreements (SLAs).
• Support front‑...