Customer Experience Manager (UAE National Only)

Location:
Dubai, Dubai, AE, -

Brand: HSBC

Area of Interest:

Closing Date: Hybrid Worker

Date: 30 Jun 2026

**Job description**

**Customer Experience Manager, Corporate and Institutional Banking, CIB (UAE National Only) (49783)**

**Some careers grow faster than others.**

**If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.**

The Customer Experience Manager ensures customer complaints are handled efficiently and professionally, driving timely resolutions and supporting positive overall customer experience. The role also takes a proactive approach to spotting recurring issues and recommending process improvements.

**Duties & Responsibilities:**

+ Turn customer complaints into positive outcomes by delivering consistently high service and strengthening customer loyalty.
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