Position Overview
In This Role, Your Responsibilities Will Be:
Lead, coach, and develop a team of experienced Program and Project Managers, setting clear expectations, delivery standards, and growth plans.Support and guide functional project leaders, enhancing overall delivery capability and consistency across the organization.Own the Customer Operations portfolio and selected strategic programs, remaining actively engaged in execution.Establish and maintain governance, prioritization frameworks, delivery cadence, and resource allocation aligned with business needs.Manage end-to-end delivery of cross-functional initiatives, from intake through execution, stabilization, and handoff.Define goals, success metrics, scope, timelines, and resource requirements for programs.Coordinate the annual Customer Experience planning cycle, integrating inputs from Supply Chain, Global Operations, Marketing, Sales, Finance, and business units.Track ...