**In This Role, Your Responsibilities Will Be:**

+ Lead, coach, and develop a team of experienced Program and Project Managers, setting clear expectations, delivery standards, and growth plans.
+ Support and guide functional project leaders, enhancing overall delivery capability and consistency across the organization.
+ Own the Customer Operations portfolio and selected strategic programs, remaining actively engaged in execution.
+ Establish and maintain governance, prioritization frameworks, delivery cadence, and resource allocation aligned with business needs.
+ Manage end-to-end delivery of cross-functional initiatives, from intake through execution, stabilization, and handoff.
+ Define goals, success metrics, scope, timelines, and resource requirements for programs.
+ Coordinate the annual Customer Experience planning cycle, integrating inputs from Supply Chain, Global Operations, Marketing, Sales, Finance, and business units.
+ Track progress, risks,...