Step into a key role at OpenText as a Customer Experience Program Manager, enhancing customer feedback initiatives. Utilize your analytical skill set to drive insights and improved customer journeys.

In this pivotal position, you will join the GTS Operations team to elevate the management of customer experience programs. Your expertise in platforms like Forsta will allow you to create dashboards and analyze feedback that influences decision-making. Collaborating closely with business teams, you’ll define methodologies that align with industry best practices while supporting continuous improvement efforts for CX programs.

Key Responsibilities:
• Administer feedback management system and data quality
• Design and maintain actionable CX dashboards
• Partner with teams on customer experience measurement
• Conduct data analysis to uncover trends and areas for improvement
• Develop clear narratives from complex data for diverse audience...