Customer Experience (Projects) - Open to Fresh Grad

Company: Shopee

Type: Full-time | Salary: Negotiable | Experience: Entry (0-2 yrs) | Posted: Mar 9

Job Description

• Customer and UX Insight: Analyze customer feedback and user interaction data to understand how customers interact with Shopee’s app and identify areas for improvements.
• Competitor Research: Conduct market research on competitors to benchmark their customer and user experience against Shopee’s, identifying gaps and opportunities.
• Buyer user research: Work closely with product team to suggest improvements or new features based on customer insights.
• E-commerce market scan and monitoring: Stay updated on the latest trends in e-commerce, UX/UI design, customer behavior, and technology to anticipate shifts in customer expectations and market dynamics.
• Projects and process improvement: Drive, track and monitor key Customer Experience-related ...