Description

Are you ready to take on a dynamic role that puts you at the heart of customer success? As a Customer Experience Representative at CHEP, you’ll be the primary point of contact for a portfolio of customer accounts, delivering exceptional service. This position combines problem-solving, collaboration, and strategic thinking as you guide customers through solutions, resolve inquiries, and drive continuous improvement. If you’re passionate about creating outstanding customer experiences and thrive in a fast-paced environment, this is your opportunity to make an impact!

Key Responsibilities May Include:

Monitor and manage account health by addressing key issues, ensuring timely and effective resolution.

Analyze customer operational data, including cycle times and asset movements, implementing control measures to enhance accuracy and efficiency.

Lead account reconciliation processes, conducting audits and ensuring data integrit...