As a Customer Experience Representative, you will be the in-platform expert for all Dash Social customers and prospects. As a member of the Customer Success team and working closely within our Revenue team, you will provide answers to all incoming questions and issues via Dash Social's in-platform chatbox. You will also perform various customer support duties, including deck building, product tagging, and custom requests.

Responsibilities

As a Customer Experience Representative, you will:

• Maintain product expertise of the Dash Social platform at all times.
• Support and assist customers while managing our in-platform chat system (HubSpot).
• Troubleshooting with customers to help resolve technical issues and answer platform-related questions.
• Create social media insights reports and presentation decks using the Dash Social platform.
• Work closely with Account Owners to provide support for customer accounts as requ...