Every interaction matters. Whether it's helping resolve a complex issue, improving how we communicate with our community, or ensuring customers receive timely, consistent information, this role plays an important part in how people experience Water Services.

This is a fixed-term opportunity through to 30 June 2027, supporting the transition of Water Services to the future Water Hawke's Bay. As Customer Experience & Resolutions Lead, you'll provide senior operational support to the Manager Customer Experience while leading the coordination of customer resolutions, complaints management, service requests and customer information across Water Services. Working across operational teams, planning, capital delivery and communications, you'll help ensure our customers receive professional, responsive service while driving continuous improvements that strengthen community confidence.

This is also an opportunity to contribute to one of New Zealand's most significant local ...