Position Type Full Time Indirect
Job Shift Day
Travel Percentage None
Category Sales

Description

The Customer Experience Specialist owns ongoing customer relationships and serves as a trusted point of contact throughout the sales and service lifecycle. This role manages inbound customer inquiries and assigned leads, guides customers through appropriate ATS service solutions, and ensures timely, accurate follow-up through opportunity closure. The position requires strong communication skills, disciplined CRM management, and the ability to manage multiple customer relationships with urgency and professionalism.

Responsibilities:


+ Act as primary point of contact for assigned customer relationships

+ Respond to customer web inquiries, phone calls, and emails in a timely manner

+ Manage leads and opportunities from intake through closure with documented follow-up

+ Uncover customer needs and guide cust...