Role Purpose and Key Responsibilities
Role purpose: The Customer Experience Specialist is responsible and empowered to convert “As Is” experiences into better “To Be” experiences, whilst ensuring the company acts and deploys appropriate actions in all stages to improve the overall customer experience and levels of customer loyalty across assigned touch points/channels as well as its products and services.
will take accountability for objectively designing and measuring the customer experience delivered by all the touch points that include but not limited to contact centre and retail.
will also be an active participant in the GTM (Go To Market) process, acting as the customer advocate, by proposing and following through that the best experience of our products and services are delivered and the necessary toolkits are in place to support Customer Service Representatives in delivering an exceptional customer service. Key Responsibilities: Gain an understanding of customer require...