Join Lifely as a full-time Customer Experience Specialist - eCommerce. In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.

What you'll be doing

• Respond to customer inquiries and complaints via phone, email and live chat channels
• Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
• Process customer returns, exchanges and refunds in a timely manner
• Assist with product research and provide recommendations to customers
• Identify customer trends and pain points to help improve our operations and service
• Contribute to the continuous improvement of our customer service processes and procedures
• Work during Australian business hours to align with customer needs

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