Job Overview

We are seeking an enthusiastic and dedicated Customer Experience Specialist proficient in English and German to join our dynamic team. In this role, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.

Key Responsibilities

• Customer Support: Provide exceptional customer service in German and English , assisting with orders, account setup, and general inquiries.
• Issue Resolution: Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
• Communication: Interface with external shipping partners regarding tracking and customs clearance.
• Policy Adjudication: Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
• Escalation Management: ...