Customer Experience Specialist (Greek Speaker)

Location: Digi Cert, Cape Town, Western Cape, South Africa

Job summary

We are in the market for a Customer Experience Specialist with professional working proficiency in Greek to join our team in Cape Town.

What you will do Review incoming application forms, validate and submit to Digi Cert's technical department Engage with external customers and internal stakeholders via phone, live chat, video calls and email Research customer organizations and verify contact details online Identify, document and alert managers of customer‑call trends Execute Digi Cert's validation process according to our internal documentation Analyze validation test‑data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems Coordinate the implementation or scheduling of validation testing with affected departments and team members Learn product features and gather customer requir...