Description
We are looking for a Customer Experience Specialist in New Orleans, Louisiana to support a non-profit organization serving the community through responsive, high-quality customer service. This contract position is ideal for someone who can manage a high volume of resident and client interactions across phone, email, and web-based systems while maintaining accuracy and consistency. The individual in this role will help resolve inquiries, guide customers through housing-related processes, and contribute to a positive service experience across multiple communication channels.


Responsibilities:

• Respond to incoming customer questions by phone and email, providing timely and detail-oriented support for a wide range of service needs.

• Navigate multiple browser-based systems to research account details, document interactions, and deliver accurate information to customers.

• Assist residents and applicants with supportive housing rece...