Description
We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service.


Responsibilities:

• Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage.

• Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions.

• Escalate unresolved issues to the appropriate teams or leadership when necessary.

• De-escalate challenging interactions while maintaining a high standard of customer service.

• Document customer interactions, feedback, and complaints accurately...