Description We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the community. This contract-to-permanent position is ideal for someone who thrives in a high-volume call center environment and is committed to helping individuals access important services and support. The person in this role will serve as a key point of contact, delivering thoughtful assistance, documenting interactions carefully, and helping ensure each caller receives timely and accurate guidance.

Responsibilities:
• Manage incoming calls and respond to questions by providing clear information, appropriate guidance, and service-related support.
• Record caller details, case notes, and outcomes accurately in web-based platforms to maintain complete and timely documentation.
• Stay informed on community programs, organizational services, and referral options so callers receive current and relevant assistance.
• Partner with co...