Transform customer interaction as a Customer Experience Technical Manager specializing in AI solutions. Ensure client satisfaction through effective implementation and ongoing technical support in a thriving SaaS environment.
Qualified candidates will excel at educating clients on AI virtual agent functionality, troubleshooting integration issues, and managing escalations. This role is perfect for self-motivated professionals with strong technical backgrounds who can effectively advocate for client needs and drive continuous improvement.
Key Responsibilities:
• Facilitate client onboarding and integration
• Manage troubleshooting and escalation processes
• Conduct performance analyses to improve client services
• Champion client requirements to internal teams
• Organize training for client teams on best practices
Requirements:
• 6+ years in Technical Customer Management
• Experience with SaaS products and project management
• Strong communication skills...