Role overview

Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a Service business.

Working collaboratively with partners, you will be accountable for support tickets and communicate via different channels email, voice/phone, live chat, social media, WhatsApp, and SMS at Fresha.

This is a great opportunity for someone looking to work in a fast‑paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

Delight our partners and their clients

• Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system HubSpot, and support our partner’s clients
• Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams <...