Penta Consulting are a technology service provider and industry-leading outsourced partner. We've specialised in providing professional and managed services to OEMs, system integrators, and financial services providers globally as well as IT and Telco companies for over 26 years.

We are looking to bring on board Customer Expert Engineer to support a leading global telecommunication vendor . This is going to be a employed contract position based in UAE (Dubai) .

• Provide 24x7x365 technical support for DWDM/OTN products including 1830 PSS/PSI-M series and WSNOC.
• Serve as technical expert to guide network interventions and mitigate traffic impacting issues.
• Troubleshoot and isolate complex customer issues in Production and Lab environments, ensuring timely resolution.
• Conduct root cause analysis and recommend corrective actions to enhance customer experience.
• Create clear and informa...