The role is responsible for supporting and implementing customer-facing supply chain strategy, partnership and operational excellence. Working closely with customers, the successful candidate will strengthen their supply chain process to align with Perfetti Van Melle's by close coordination and partnership with Sales teams.

This position is responsible for ensuring timely and accurate processing of order, STO and Free goods from receipt to delivery to PVM customers. The position is also responsible for addressing all issues related to customer-facing accounts, Sales and Distribution with other functional departments.

Key Responsibilities:

Customer Engagement / Trade Service Level

Lead tactical calls with customers that are focused on:

• Service Level Agreements
• Order fulfillment
• A/R collection
• On-time delivery
• CFR (Case fill Rate) compliance
• Penalty...