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Customer-Focused Auto Claims Advisor

Company

Aviva Canada

Location

edmonton, division no. 11

Posted

June 08, 2026

Position Overview

Join Aviva Canada as an Auto Claims Advisor, delivering exceptional customer support in a hybrid environment. Assist clients during their claims process and make a real difference in their experience.

As an Auto Claims Advisor, you'll be the essential first point of contact for customers during their challenging times. This role requires empathy, motivation, and a focus on customer needs, along with effective communication skills and a background in claims or call centers. Contribute positively to the claims process through investigations and compliance with regulatory standards.

Key Responsibilities:
β€’ Guide customers through the auto claims process
β€’ Investigate collision claims with attention to detail
β€’ Maintain compliance with company and industry regulations
β€’ Participate in ongoing training for best practices
β€’ Contribute to projects aimed at enhancing customer experience

Requirements:
β€’ 1–2 years in auto...

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