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Customer Fulfillment Supervisor

Company

Mattel

Location

Mexico, Mexico

Posted

July 09, 2026

Position Overview

Job Description

The Customer Fulfillment Supervisor MXCO is responsible for overseeing end-to-end customer fulfillment performance, ensuring that order execution aligns with business priorities, revenue objectives, and customer experience expectations, while acting as a strategic partner with other areas.

This role translates operational challenges into effective business decisions, drives execution excellence, and fosters cross-functional collaboration to balance priorities and mitigate risks, ensures achievement of key targets across Mexico and Central America within a highly complex, multi-channel operating environment.

What You’ll Do

  • Drives Customer Fulfillment KPIs (Fill Rate, Backorder %, Service Level), ensuring performance reflects business priorities and revenue impact.
  • Lead end-to-end order execution visibility, including order management, backorder prioritization, and delivery tracking.
  • Translate commercial ...

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