Customer Help Desk Technician

Tentative Shift Start Time :6:00 AM- 6pm

40hours/week

Mon-Fri

Onsite

2222 W. Encanto Blvd., Phoenix, AZ, 85009

4+ months Contract (potential to go longer based on business need)

Description

SUMMARY STATEMENT: Under general supervision, provides customer service and technical support by applying a broad understanding of computer systems products and services. Maintains information technology service, functionality, and user satisfaction by answering questions, troubleshooting, and resolving complex problems. Performs related duties as assigned or directed. This classification is designated as uncovered. Incumbent serves at the pleasure of the Director of the Arizona Department of Public Safety.

ESSENTIAL FUNCTIONS (not intended to be al...