Join Lightspeed as a Senior Manager, Customer Implementation, to enhance onboarding success and customer value across North America Retail. Your leadership will be key to product adoption and retention.
You will shape the onboarding strategy and manage a dedicated team to ensure efficient execution and performance tracking. With over 5 years of leadership experience, you will drive improvements in customer engagement and operational efficiency.
Key Responsibilities:
• Own and execute the comprehensive onboarding strategy
• Track key metrics including time-to-value and payments activation
• Lead team performance through data analytics and coaching
• Optimize customer journey from sales to early-stage adoption
• Collaborate with cross-functional teams for strategic alignment
Requirements:
• 5+ years of SaaS industry experience
• Experience with AI-driven onboarding solutions
• Proven ability to manage and scale teams
• Strong analytical and problem-sol...