Elevate client experiences as a Customer Implementation Specialist with StaffScheduleCare in Newmarket, Ontario. Manage onboarding and ensure seamless integration of time and scheduling solutions for the senior care sector.
We seek a skilled Customer Implementation Specialist to enhance our New Client Care team. This role encompasses project management, effective communication, and thorough customer understanding. Collaborate with internal departments to support the onboarding process while bringing technical support expertise.
Key Responsibilities:
• Manage the entire implementation process for new clients
• Develop detailed project plans and timelines
• Serve as the primary contact for customer inquiries
• Conduct needs assessments to customize services
• Provide comprehensive training on product usage
Requirements:
• 1+ years in a customer-facing role
• Strong project management skills
• Excellent communication and interpersonal skills
• Technical...