Customer Insight Analyst

Services Provided (Role Overview)

The Customer Insight Analyst is responsible for transforming customer feedback and behavioral data into actionable insights that drive business decisions and improve customer experience. This role analyzes structured and unstructured data sources—including surveys, support tickets, reviews, and social channels—to identify trends, sentiment, and opportunities. Leveraging advanced analytics and AI-powered tools (e.g., NLP, text analytics, LLM-based summarization), the analyst delivers clear, data-driven recommendations to stakeholders across product, marketing, and operations teams.



Qualifications



Bachelor's degree in Analytics, Data Science, Marketing, Business, or related field (or equivalent experience)

3–6+ years of experience in customer insights, market research, or data analytics

Experience analyzing customer feedback data (surveys, NPS, VOC programs, c...