We are looking for a highly analytical and results-oriented Insights Analyst to join our Operations and Supply Chain team. The role is responsible for independently driving complex analysis, uncovering actionable insights, and influencing cross-functional partners to improve customer experience and operational performance.  

The ideal candidate thrives in ambiguity, applies structured problem solving to complex challenges, and partners across the business to proactively identify and resolve issues impacting NPS, CSAT, CES, and partner complaints in order to uphold our brand integrity and proactively combat issues.  

What You'll Be Doing: 

• Lead deep-dive analyses into customer experience drivers (e.g., NPS, CSAT, CES), independently identifying root causes and delivering actionable recommendations to improv...